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Delivery and Shipping
Delivery and Shipping
Shipping
The shipping charges calculated by this web site are for residents of the United States, excluding Hawaii and Alaska residents. Residents in Hawaii or Alaska must call for a freight quote before ordering. Most orders ship within 24 - 48 hours from the time of order. Please allow one week for delivery to most destinations.
Risk of Damage
Ground Shipping (Fedex, UPS, USPS): Hearth and Grill Sales, LLC is responsible for all damage on Ground orders. Shipping insurance is included at no charge on all items that ship Ground. All claims must be submitted within 48 hours of delivery of product.
LTL Freight: Hearth and Grill Sales, LLC is responsible for all damage on LTL Freight orders. Shipping insurance is included at no charge on all items that ship LTL Freight. All claims must be submitted within 48 hours of delivery of product.
Collections
A 30% collection fee will be added to all accounts that are found to be uncollectable and forwarded to our attorney. This will also apply to purchases made with invalid credit cards, failed Pay-Pal transactions or credit card stop payments that do not comply to our terms and conditions.
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Infra Red Burner System - Can Be Added to any Series I Grill The Fire Magic Infra-Red Cooking System is Ideal for searing steaks or when quick high heat is desired. The Infra-Red Cooking System is rated at 25,000 Btu's. Retrofits in all series I grills and replaces 2 standard burners.
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
