3STEP
Delivery and Shipping
Delivery and Shipping
Shipping
The shipping charges calculated by this web site are for residents of the United States, excluding Hawaii and Alaska residents. Residents in Hawaii or Alaska must call for a freight quote before ordering. Most orders ship within 24 - 48 hours from the time of order. Please allow one week for delivery to most destinations.
Risk of Damage
Ground Shipping (Fedex, UPS, USPS): Hearth and Grill Sales, LLC is responsible for all damage on Ground orders. Shipping insurance is included at no charge on all items that ship Ground. All claims must be submitted within 48 hours of delivery of product.
LTL Freight: Hearth and Grill Sales, LLC is responsible for all damage on LTL Freight orders. Shipping insurance is included at no charge on all items that ship LTL Freight. All claims must be submitted within 48 hours of delivery of product.
Collections
A 30% collection fee will be added to all accounts that are found to be uncollectable and forwarded to our attorney. This will also apply to purchases made with invalid credit cards, failed Pay-Pal transactions or credit card stop payments that do not comply to our terms and conditions.
3STEP
Optimyst Aura 28" Water Vapor Fireplace - True 3D flame using water vapor and light, easy fill pull out drawer for filling water bottles, multi-sided design - In-stock early 2025
The Optimyst ® Aura revolutionizes ambiance with its sleek frameless insert, multiple installation options, and a game-changing pull-out drawer for effortless water refills. This innovative design seamlessly combines aesthetics with practicality, offering a customizable and hassle-free experience for a fireplace that not only captivates with realistic flames but also ensures convenient maintenance.
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
